Returns & Refunds

We want you to love how you style it. If a piece is not right, here is how to return or exchange it.

Our 30-day promise

You may return eligible items within 30 days of delivery for a refund or exchange. To be eligible, items must be unworn, unwashed, and in their original condition with any tags attached.

How to start a return

Email orders@banustyle.com with your order number and the item(s) you would like to return or exchange. We will reply with return instructions and the address to send your items to.

Return shipping

Return shipping is arranged by the customer and is not refunded, unless the item arrived faulty, damaged, or was sent in error, in which case we cover the cost. We recommend using a tracked service, as we cannot be responsible for returns lost in transit.

Refunds

Once we receive and inspect your return, we will email you to confirm. Approved refunds are issued to your original payment method within 5–10 business days. Depending on your bank or card issuer, it can take a few additional days for the funds to appear.

Exchanges

The fastest way to exchange a scarf for a different color or style is to return the original item for a refund and place a new order. If you would prefer a direct exchange, let us know in your email and we will arrange it where stock allows.

Faulty or incorrect items

If anything arrives damaged or you received the wrong item, email orders@banustyle.com within 7 days of delivery with a photo, and we will make it right with a replacement or full refund, including shipping.