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Jana Hollow-out Dress

Regular price $60.90 USD
Regular price Sale price $60.90 USD
Sale Sold out
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PRODUCT DESCRIPTION
  • Washing method: gently hand wash or dry clean
  • Color may vary due to lighting on images
  • Please refer to our size chart for the best fit

Shipping Details

Shipping Policy

We're excited about getting your order to you! We ship to most countries worldwide and provide free standard shipping on orders of $100+ (After All Discounts Applied).

Order Status

Once your order has been filled, you will receive a Shipping Notification email. This email will include your tracking number and a link to check order status. You can also go to your account page to check the order status. 

NOTE: 

If you fail to see delivery info when you click on your order-tracking link, don't worry! Occasionally, there may be a 24-hour delay in viewing tracking progress from the point of our departure to the shipper's first scan at one of their destination points.

It's not recommended to choose express shipping for pre-order.

Normally, after the order has been paid, the warehouse needs 1-5 business days to process your order (except for pre-sale items). You will receive a notification once your order has been shipped. Shipping time below does not include such processing time.

Kindly note that processing and shipping time may be impacted at year end due to high volume and extreme weather conditions.

Country Standard Shipping  Express Shipping
Cost / Shipping Time (Business Days)  Cost / Shipping Time (Business Days)
United States $7.99 / 7-14 $15.99 / 4-10
Canada $10.99 / 9-16 $15.99 / 5-11
United Kingdom $5.99 / 9-16 $12.99 / 5-11
Australia $12.99 / 7-14 $15.99 / 4-9
Europe (Partial)* $6.99 / 8-15 $14.99 / 4-10
South Korea $6.99 / 4-8 /
Japan $6.99 / 5-9 /
Hong Kong $6.99 / 3-6 /
Others* / $25.99 / 5-15

* Others including Alaska, Hawaii, Puerto Rico, New Zealand, Mexico, Ireland, Finland, Vietnam and other countries and regions. We charge a $25.99 flat shipping rate for express shipping.

* For European customers, express shipping is only available in the following countries: Germany, France, Italy, Spain, the Netherlands, Austria, and Poland.

Estimated Arrival Time To You = Order Processing Time + Shipping Time

Exceptions

Kindly note that we cannot ship to P.O. boxes, APO/FPO/DPO addresses in Europe and non-continental Europe (islands and territories affiliated with the aforementioned European countries) because our carrier can't ensure safe delivery to those addresses and there's nothing worse than a lost package.

Customs Duties 

Shipments from all of our warehouses are delivery duty unpaid. Therefore, any and all customs or import duties are charged once the parcel reaches its destination country. If any, these charges must be paid by the customers. Customers take full liability for all return shipment costs, customs charges and handling fees should they refuse to accept a parcel due to import duties or taxes. Please note that according to customs regulations, Banustyle cannot declare purchased items as a gift or list an amount that lower than the actual product price.

    Returns & Refunds

    We have a 7-day return policy, which means you have a maximum of 7 days from the date you've received all your purchased items in the same order to submit the return request.

    Please note that the return shipping fee must be covered by the customer, unless the original products are defective.

    How can I make a return?

    - Step 1: Please contact us at hello@banustyle.com indicating the item(s) you would like to return, the order number, the reason for the return, and a photo of the item in its current state. If there are quality issues, please provide images of the exact faulty parts of the items.
    - Step 2: If your return is accepted, we’ll send you the instructions on how and where to send your package.
    - Step 3: Once your returned items are back at our warehouse, we will process your refund within 5 business days after receiving your return and refunds will be issued to the original payment method. You'll receive an email to confirm once the return has been completed.

    Which items are eligible to be returned?

    - All item(s) must be unworn and in the original condition with the original packaging and all tags attached. Items not in the condition mentioned above will not be accepted.
    - Products marked as Final Clearance are not eligible for return or refund.
    - Items in the following categories can not be returned: bodysuits, swimsuits, lingerie, tights, socks, and accessories (except for belts and bags). We take the health and safety of our customers seriously and cannot resell intimate items once they have been opened or used.
    - The matching set cannot be refunded or exchanged separately.
    - If your order has been paid through Store Credit only, please note that all products will become Final Sale and not eligible for return or refund.

    Conditions that are not deemed as defective in quality:

    - Loose threads, raw edges, thickness, a touch of fabrics, and differences in color due to differences in monitor display are NOT treated as quality issues.
    - Returns due to dissatisfaction with styles, colors, and changes in personal preferences are NOT treated as quality issues.
    - Damages due to use, wash, improper maintenance, self-repair, modifications, or other human factors are NOT treated as quality issues.
    - Please refer to our sizing chart for decisions on your purchase, as our service team can only offer our recommendations. Returns due to sizing issues do not constitute quality issues.
    - Due to differences in design and style between items, there may be slight differences between different items in the same size. Please refer to the actual measurements.

    Where is my refund?

    Your refund will be processed within 3-5 business days after your returned package has arrived at our warehouse. Refunds will be issued via the original payment method.
    1. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 5 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account.
    2. If you paid by PayPal, Klarna or other online payment providers, refunds will be sent to the PayPal, Klarna or the online payment method you chose within 5 business days of receipt of the returned item or cancellation request. Please contact the online payment providers with questions about when the refund will be posted to your account.
    3. If your order has been paid through Store Credit only, please note that all products will become Final Sale and not eligible for return or refund.

    Important note:

    - The original shipping fee is non-refundable.
    - Please do not send your item(s) to the sender's address listed on your package. Returns will not be accepted without submitting the request first.
    - Please make sure you have not included non-BANUSTYLE item(s) by accident in your return package. We will not be responsible for sending those items back to you.
    - Items sent back to us without first requesting a return will not be accepted.
    - Banustyle is not responsible for any failed delivery attempt caused by negligent behaviors of customers. Negligence includes but is not limited to, refusal of shipment confirmation and incorrect consignee's information (such as order address, contact number, or consignee's name). In this case, we are unable to file a refund for you. If you find that your order information is wrong, please contact us at Hello@banustyle.com with your order number and the correct information as soon as possible.

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